Terms of use


  1. Accepting an order is a legally binding contract between us

We will notify you about the receipt of the order by e-mail. We will process your payment to the extent of the price paid for all ordered goods and delivery before sending the ordered shipment. Processing of payment means accepting the order, which we will notify you by e-mail. Accepting an order is a legally binding contract between us. After receiving the payment, we will send the goods to the address indicated on the order form.


  1. Price

2.1. The prices of the goods indicated in your order correspond to the prices presented on our website.

2.2. Delivery must be paid separately. Delivery to certain locations may not always be possible. The amount of delivery costs is determined by our delivery policy.


  1. Your right to cancel the contract

3.1. You can cancel the contract concluded with us for ordering the goods at any time until the end of the seventh working day from the day following the day of receipt of the ordered goods. You do not have to justify the cancellation of the contract, nor do you have to pay a fine.

3.2 In order to cancel the contract, we must be notified by e-mail.

3.3. If you received the goods before the cancellation of the contract, we must be notified about the cancellation at: info@handal.net. You will then be notified where the returned goods are to be sent. The goods will be returned at your expense and responsibility. If we have already processed the goods for delivery at the time of cancellation of the contract, you must not unpack the received goods, but must return them as soon as possible at your own expense and responsibility.

3.4. If you have notified us of the cancellation of the contract, the amount debited to us from your account will be refunded as soon as possible – in any case within 30 days of the cancellation of the contract. If the goods have already been shipped, we ask you to return it at your own expense.


  1. Our right to amend the contract and not to enter into a contract

4.1. We reserve the right to change prices, product availability and specifications, but these changes will not be made after the conclusion of the contract.

4.2. We reserve the right not to enter into a contract.

4.2.1. If we do not wish to enter into a contract, we will notify you by email within five working days; we will not process your payment. We do not undertake to make an additional payment to compensate for your frustration.


  1. Delivery of goods to the customer

5.1. We will arrange the delivery of the ordered goods to the address received from you at the time of receiving the order.

5.2. We will use every opportunity to ensure delivery as soon as possible after receiving the order, but in any case, within 30 days.

5.3. We use recognized parcel delivery companies. If delivery is not possible within 30 days for any reason, we will notify you immediately and agree on another delivery date. If we cannot agree on another delivery date, we will offer you a refund.

5.4. You become the owner of the ordered goods after the delivery of the goods. After delivery, the goods are in your possession and we are not responsible for their loss or destruction.


  1. Liability

6.1. If the delivered goods do not correspond to your order or if the goods are damaged or defective, or if the delivery quantity is incorrect, we will only be liable if you notify us about the problem within a reasonable time by sending an e-mail to our contact address.

6.2. If you do not receive the goods within 30 days after the order date, we will only be liable if you notify us by e-mail at: info@handal.net

6.3. If you notify us about a problem in accordance with Section 6.1 or 6.2, we will proceed as follows:

6.3.1. we will repair defects or the missing delivery;

6.3.2. we replace or repair the damaged or defective goods;

6.3.3. we will refund the amount paid for the goods in question in a manner convenient to you.

6.4. Unless otherwise provided by law, we will not be liable for any indirect or consequential damages incurred to you in connection with:

6.4.1. losses which could not have been foreseen by either party at the time of the conclusion of the contract;

6.4.2. losses that do not result from activities that do not comply with the supplier’s rules;

6.4.3. business losses and/or losses not related to consumers.

6.5. You must comply with all applicable regulations and laws, including obtaining all customs, import and other authorizations required to purchase goods from our website. The import or export of certain types of goods may be prohibited by certain laws in your country. We do not comment on or take responsibility for the export or import of the goods you purchase.

6.6. Notwithstanding the requirements of a foreign country, none of these conditions are intended to limit any consumer or other statutory rights you may have under the law applicable in your country. In other words: Your statutory rights will not be ignored.


  1. Announcements

Unless expressly stated in these Terms and conditions, all notices addressed to us must be sent to an email address that is advertised on our website from time to time, and all of our notices to you will be posted on our website. For questions related to a specific order, we will contact you by e-mail at the address indicated on the order form.


  1. Events beyond our control

We accept no liability if the ordered goods are not delivered or if the delivery is delayed, or if the delivered goods are damaged or defective due to an event or situation beyond our reasonable control (the list is not limited to): strikes, lockouts and other disputes between employers and employees, system failures or network disruptions, floods, fires, explosions or accidents.